Returns & Cancellations
We do not bill customers for their order until after the products have shipped. Therefore, a cancellation request for an order can be made if it has not been sent out yet. If the request is made after the order was shipped, the return procedures will need to be followed upon receipt of the merchandise by the customer. We generally ship orders within 24 hours after they are placed. Once the merchandise is returned to our company, we will issue a refund.
Coupon / Promotional Offers
Only one coupon or special offer can be redeemed at any one time. Coupons / promotional offers may not be combined. Coupons are non-transferable and are not redeemable for cash or credit.
Certain items may not qualify for any coupon/promotional offers. If this is the case, your coupon will not be valid at checkout. Please reach our customer service if you have any questions or concerns regarding exclusions.
Returns may be made within 4 weeks of purchase. Any newly packaged, unopened product may be returned. A refund for the order amount minus the shipping charge will be given upon return of items. RESTOCKING FEES of up to 20% may apply, depending on the item. Please call us at (877) 564-6862 to obtain return authorization before returning any product. Please have your Pet Health Solutions Order number ready when you call. We do not accept any refunds on size substitutions on articles of clothing (pet costumes, t-shirts, etc). All purchases of clothing are final. We recommend sending returns to us in a secure box and by UPS or insured receipt for your protection. A copy of your packing slip in the box and your issued RMA number on the copy of your packing slip will expedite the processing of the refund, which generally takes 48-72 hours upon receipt of the return.