Canceled Orders

We do not bill customers for their order until after the products have shipped. Therefore, a cancellation request for an order can be made if it has not been sent out yet. If the request is made after the order has shipped, standard return procedures will need to be followed upon receipt of the merchandise. We generally ship orders within 24 hours after they are placed. Once the canceled merchandise is returned to our company, we will issue a refund.

Returns Returns may be made within 4 weeks (30 days) of the original purchase date.

• We only accept returns on newly packaged, unopened items.

• A refund for the order amount minus the shipping charge will be given upon return of the items.

• RESTOCKING FEES of up to 20% may apply, depending on the item.

• We do not accept any refunds on size substitutions on articles of clothing (pet costumes, t-shirts, etc.). All purchases of clothing are final.

How to Return an Item

1. Please call us at 1-800-689-5227 or (877) 564-6862 to obtain a Return Merchandise Authorization (RMA) number before returning any product. Please have your Pet Health Solutions Order Number ready when you call.

2. We recommend sending returns to us in a secure box and by UPS or insured receipt for your protection.

3. Include a copy of your packing slip in the box and write your issued RMA number on the slip. This will expedite the processing of the refund, which generally takes 48-72 hours upon receipt of the return.

Where do I return my package? Send authorized returns to: Pet Health Solutions 34501 Seventh St. Union City, CA 94536

Coupon / Promotional Offers Only one coupon or special offer can be redeemed at any one time. Coupons and promotional offers may not be combined, are non-transferable, and are not redeemable for cash or credit. Certain items may not qualify for any coupon/promotional offers. If this is the case, your coupon will not be valid at checkout.